Shipping Policy

ORDER PROCESSING

Thank you for shopping with Elaine’s Roots of Beauty. 🤎 Each order is prepared with care and attention to ensure you receive quality hair you can feel confident wearing.

At this time, our hair is ordered from our trusted vendor after your order has been placed. Please allow 5–7 business days for order processing before your order is shipped.

Processing time is separate from shipping/transit time. Business days do not include weekends or holidays.

Once your order has been received, inspected, and prepared for shipment, you will receive tracking information via the email address provided at checkout.

SHIPPING

After processing is complete, please allow approximately 3–5 business days for domestic delivery. Delivery times are estimates and may vary depending on the shipping carrier, destination, weather, holidays, or other circumstances outside of our control.

A $10.99 standard shipping fee applies to eligible domestic orders unless otherwise stated during a promotion.

Please note that the 5–7 business day processing period and 3–5 business day estimated transit time are separate. From the date an order is placed, customers should generally allow approximately 7–12 business days for processing and estimated delivery.

TRACKING YOUR ORDER

Tracking information will be sent once your order has been packaged and shipped. Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

Once a package has been transferred to the shipping carrier, delivery updates should be monitored through the tracking information provided.

HAIR APPOINTMENTS & SPECIAL EVENTS

We strongly recommend ordering your hair well in advance of any scheduled hair appointment, vacation, wedding, birthday, or special event.

Elaine’s Roots of Beauty is not responsible for missed appointments or events resulting from carrier delays or orders placed without sufficient processing and shipping time.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your information carefully before submitting your order.

If you notice an error after placing your order, contact us as soon as possible at info@elainesrootsofbeauty.com. We cannot guarantee that an address can be changed once processing has begun or an order has shipped.

Elaine’s Roots of Beauty is not responsible for packages delivered to an incorrect address provided by the customer.

LOST, STOLEN OR DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, circumstances such as carrier delays, weather disruptions, or delivery issues may occur outside of our control.

If your tracking information shows an unexpected delay or delivery issue, please contact the shipping carrier and notify us so we can assist with available next steps.

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the carrier for assistance.

RETURNED PACKAGES

If a package is returned to Elaine’s Roots of Beauty because of an incorrect or incomplete address, failed delivery attempt, or other customer-related delivery issue, additional shipping charges may apply before the order can be resent.

HIGH-VOLUME & HOLIDAY PERIODS

Processing or delivery may take longer during launches, promotions, sales, holidays, severe weather, or other high-volume periods. Any known significant delays will be communicated whenever possible.

LOCAL PICKUP

At this time, Elaine’s Roots of Beauty does not offer local pickup. All orders must be shipped to the address provided at checkout.

For additional assistance, please contact info@elainesrootsofbeauty.com.